One of the wonders of the Internet is that it has brought me into contact with people that I would never have met in "real life" - many of whom have become friends and enriched the way I think and live.
Two such friends have important things happening this week
Micah Solomon - whom I first met on Seth Godin's Tribes Forum - has been a generous and witty friend for a couple of years; giving me lots of great advice when I need it and doing amazingly kind thoughtful things such as emailing his music world contacts when it looked like Zoe wasn't going to get her choice of work experience placement.
He also happens to be a great writer about customer service - his latest book High-Tech, High Touch Customer Service was recommended by Seth Godin in his pick of this year's "must reads" - and this week it launched on UK Amazon
It is a great book for making you think - for example here at Snapdragon we really concentrate on customer servcice and if you meet us, phone us or email then I'm pretty confident you will get fabulous service - HOWEVER - the whole website experience doesn't reflect this well enough at the moment and reading Micah's book had led me to fill up a notebook with ideas for how we can change that.
It has also been interesting watching some of the interviews that Micah has been giving - for though I speak to him via e-mail and even have a copy of his album, I didn't know what he sounded or looked like - It was great to find that I wasn't far off the mark. (Its always a bit spooky when cyber friends turn out to be nothing like you imagine them)
Another, much more recent, cyber friend is Elaine Collier of the inspirational blog Mortgage Free in Three who this week has given an inspiring interview to Jack Black of Mindstore. I used inspiring there twice in the same sentence but really there is no other way of describing how Elaine is living her life. Check her out.
Even if you aren't wanting to live your life more frugally the recipes are fantastic - curry in a hurry especially.
I'm not one for puffing up friends but these are 2 of the best. (and I don't owe them any favours)
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